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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to the Gathering by Chartwells, featuring ACU Catering! Our mission is to provide you with exceptional quality, impeccable service and a creative, cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00am - 5:00pm. Please contact our event coordinator at (325) 674-2632 for customized service and menus.
To ensure optimal selection and the best possible service, we kindly ask that events be reserved at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.
We kindly request a confirmed number of guests be specified three business days prior to the event. This number is considered the guaranteed guest count.
Events exceeding the five-hour limit will be subject to additional service fees. This includes set up, event, and take down. Typical event time is 90 minutes. For plated meals please reserve your space three hours prior to the event start time to ensure, set up time can be completed. There is a $25 per hour, per server, charge for events that goes over the five hour set up to clean up, timeframe.
We kindly request that cancellations be made five business days prior to the event. Cancellations made after three business days are subject to 50% of the final bill and events that cancel with less than 24 hours are subject to the full payment.
We understand that inclement weather can occasionally cause unforeseen cancellations of previously planned events. We will contact each client the day prior to their event when inclement weather is forecasted. However, if the client chooses not to reschedule at this time and waits until the day of the event to cancel, full cancellation charges will apply.
All disposable service ware will be furnished as accompaniment to all items purchased and for the guest count given. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $3.00 per person for off-campus events including the Convention Center. For on-campus events, china is included in the price of your event.
Plated meals will come with linens, flatware, preset tea, water and coffee and preset condiments such as coffee creamer, sugar, salt and pepper. Accoutrements to the meal, such as dinner rolls and butter, will be set on the tables. Please work with the event coordinator to specify if you’d like all meal courses served or have some courses pre-set, such as salads and desserts. All plated meals will come on china. Wait staff is included in the per person price. For plated meals, please reserve your space three hours prior to the event start time to ensure set up time can be completed.
Buffet meals will be set up with linen on the buffet line and disposable ware (plates, cups and plastic-ware). Buffet set up will include rolled silverware (if china is requested) on the buffet. Beverages will be set up on a station, allowing guests to serve themselves. For buffet meals, please reserve your space two hours prior to the event start time to ensure set up time can be completed. If you’d like to have china service ware, please notify the event coordinator at the time of ordering and we can accommodate your request, at no extra charge, for on campus events.
Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non-food tables, such as registration tables, are available for an additional $9.99 per linen.
On campus event pricing includes delivery. For off-campus events, delivery charges will be applied. A minimum of $250 food and beverage order must be placed in order to deliver off campus. Events held at the Convention Center will include a 14% service charge—this is a charge that is passed along from the Convention Center.
We request tax-exempt forms be sent to our office. We kindly request this information be delivered three business days prior to the event. A tax of 8.25% will be applied to all orders unless a tax exempt form has been submitted.
Full and/or final payments are kindly requested three business days prior to the event date. Internal guests and external guests—confirming event time, menu, price, guest count and location must be completed three business days prior to your event.
Non-University events/clients must place a deposit of 50% at the time of booking, with the remainder of the funds due three business days prior to your event.
Special diets are accommodated upon request. We kindly request that your selections be made three business days prior to your event. Please consider an all-encompassing meal, which will address several dietary needs.
Please reserve all non-food related equipment by contacting University Events at (325) 674-2632. They’ll assist in reserving the best location for your event. This will include room reservations, set and room configuration, audio visual and other general information.
